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Real-Time Experience Management for Location-Based Operations

The Loop Experience Platform is an all-in-one solution to collect customer feedback, engage with customers in real time on the channel of their choice, and close the loop on customer interactions with an automated action management framework.

Using a variety of channels of engagement, The Loop Experience Platform enables brands to capture feedback and insights related to customer experience including loyalty, satisfaction and effort, engage with customers to convert and recover, and motivate frontline employees to improve operations, reduce customer churn and increase loyalty.

With sophisticated reporting and insights, Loop allows you to make data-driven decisions to help improve training, operational workflows and enhance the overall customer experience.

Main features

Combining data collection through surveys, real-time messaging through the Loop Inbox and Ticketing functionality to close the loop on feedback, you can engage with customers during each touchpoint in the customer journey to help improve the overall experience. With the help of our reporting tools, you can review insights collected and help make data-driven decisions to increase revenues, reduce churn, increase customer loyalty and improve operations. 

 

 

 

  • Real-Time omni-channel engagement through traditional, digital and social channels including; email, SMS, kiosk, link, mobile, WhatsApp, Facebook Messenger
  • Automated routing of customer requests to the right member of the team 
  • Industry Standard Survey Methodology for Data Collection using Loop CX
  • Shared Team Inbox for effective omni-channel engagement 
  • Detailed Reporting including Project Insights, Ticket Insights and Custom Dashboards

Main features

Combining data collection through surveys, real-time messaging through the Loop Inbox and Ticketing functionality to close the loop on feedback, you can engage with customers during each touchpoint in the customer journey to help improve the overall experience. With the help of our reporting tools, you can review insights collected and help make data-driven decisions to increase revenues, reduce churn, increase customer loyalty and improve operations. 

 

  • Real-Time omni-channel engagement through traditional, digital and social channels including; email, SMS, kiosk, link, mobile, WhatsApp, Facebook Messenger
  • Automated routing of customer requests to the right member of the team 
  • Industry Standard Survey Methodology for Data Collection using Loop CX
  • Shared Team Inbox for effective omni-channel engagement 
  • Detailed Reporting including Project Insights, Ticket Insights and Custom Dashboards

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