MULTICHANNEL INTERACTIVE WEBSITES
Talkative is a multichannel customer engagement solution featuring webchat, voice and video calling as well as cobrowsing and designed for websites and contact centers.
Optimizing customer relationship
The Talkative solution eases the customer journey by providing the agents the means to engage customers and visitors based on their browsing behavior (website-page, time-on-page and page-scroll). Talkative helps to leverage web sites and improve the online customer experience, increase their satisfaction and generate additional sales.
Main features
- Talkative allows you to follow in real time the journey of your customers on the site. A historical report is available and accessible.
- Talkative offers instant messaging with escalation in audio and video modes. An audio and video connection is possible with one click from the website. Navigation can be done in assisted (cobrowsing).
- Integration into the website is fully customizable and compatible with CRMs and call center platforms; in particular Mitel Contact Center and Saleforce Service Cloud. (SFDC logo)
Main features
- Talkative allows you to follow in real time the journey of your customers on the site. A historical report is available and accessible.
- Talkative offers instant messaging with escalation in audio and video modes. An audio and video connection is possible with one click from the website. Navigation can be done in assisted (cobrowsing).
- Integration into the website is fully customizable and compatible with CRMs and call center platforms; in particular Mitel Contact Center and Saleforce Service Cloud. (SFDC logo)
In summary
Reporting
Analyzes interactions and generates reports and a dashboard
Compatible
Integration with call center platforms, telephony systems and CRM
Analytics
Integration with Google Analytics to analyze website audience
Communicate
Communicate instantly with your customers via video, message or audio to guide them more effectively
CRM
Integrate website contact and interaction data
In summary
Reporting
Analyzes interactions and generates reports and a dashboard
Compatible
Integration with call center platforms, telephony systems and CRM
Analytics
Integration with Google Analytics to analyze website audience
Communicate
Communicate instantly with your customers via video, message or audio to guide them more effectively
CRM
Integrate website contact and interaction data