Digital Innovation at the heart of business performance
Transforming your organization to take a step ahead
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WCS Europe facilitates digital innovation within businesses. Our service and product portfolio include innovative and complementary solutions designed to address the main challenges of digital transformation: optimization of business processes, mobility and teleworking, customer relationship and experience, data processing and analysis, security and agility of the information system, telecom and network infrastructures.
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SOLUTIONS
Solutions
Field Service Forms Management
Transform the way you and your field teams work with Extractivs. Without software development, quickly and easily deploy digital forms and business process management
Planning
Plan your resources and send requests for field intervention directly to the people concerned, with the appropriate forms.
Collection
Collect all types of data in contextual forms.
Integration
Operation
Leverage your data with customized reports, in the format of your choice (PDF, Word, Excel, administrative forms,…)
Analytics
Analyse your business with customisable dashboards and make better decisions.
Field Service Forms Management
Transform the way you and your field teams work with Extractivs. Without software development, quickly and easily deploy digital forms and business process management
Planning
Plan your resources and send requests for field intervention directly to the people concerned, with the appropriate forms.
Collection
Integration
Operation
Leverage your data with customized reports, in the format of your choice (PDF, Word, Excel, administrative forms,…)
Analytics
Analyse your business with customisable dashboards and make better decisions.
Efficient and secure telework for managers and their teams
Remotivs Collab
Telephony, contacts and company directory with presence, video conferencing, teleconferences, instant messaging, document and screen sharing, file transfer, etc. The applications works on all computers, tablets and smartphones. Remotivs Collab can also integrate with your Salesforce CRM.
Remotivs Access
Remotivs Access allows you to return to your work environment at any time.
Remotivs Access also includes biometric identification mechanisms (fingerprints, facial and voiceprint recognition) to ensure that the connected person is who they say they are.
Remotivs Infra
Provide your employees with a reliable and secure connection at home, with the speed and quality of service needed to ensure quality video conferencing and connect to your business applications.
Remotivs Infra also allows remote workers to use their personal equipment.
CRM and project management
WCS Europe offers support and a complete SaaS solution for the implementation of your CRM, integrating your business tools
Marketing
Analyze your prospects’ behavior and generate new leads with powerful Inbound and Outbound marketing tools.
Deliver a unique experience with fully personalized customer journeys across all channels (email, smartphones, social networks, web…)
Sales
Boost all steps of the sale, from opportunity management to contract signature.
Take over business data and integrate with existing software.
Quotes and contracts
Manage complex product catalogs and facilitate their use.
Create customer solutions with preconfigured or customized offers.
Model transaction scenarios and create quotes by brand.
Billing
Create and send invoices through a fully integrated Salesforce billing module.
- Global invoicing or invoicing schedules with direct emailing
- Follow-up of pending and due payments according to the defined payment conditions
- Automatic reminders for overdue invoices
Project management
Easily edit and share work in grid, map, Gantt or calendar views.
Customer service
Improve customer service efficiency across channels by creating a single view of a customer’s activity and using field service, web chat, CTI and social customer service tools.
Customized customer portal
Create a custom customer portal quickly with a drag-and-drop interface and expose a portion of your Salesforce to your customers and partners.
For your customers, create a personalized portal where they can help each other, open tickets, and share their experience.
Give your partners the ability to collaborate directly with you on your leads and opportunities.
CRM and project management
WCS Europe offers support and a complete SaaS solution for the implementation of your CRM, integrating your business tools
Marketing
Deliver a unique experience with fully personalized customer journeys across all channels (email, smartphones, social networks, web…)
Sales
Boost all steps of the sale, from opportunity management to contract signature.
Take over business data and integrate with existing software.
Quotes and contracts
Manage complex product catalogs and facilitate their use.
Create customer solutions with preconfigured or customized offers.
Model transaction scenarios and create quotes by brand.
Billing
Create and send invoices through a fully integrated Salesforce billing module.
- Global invoicing or invoicing schedules with direct emailing
- Follow-up of pending and due payments according to the defined payment conditions
- Automatic reminders for overdue invoices
Project management
Easily edit and share work in grid, map, Gantt or calendar views.
Customer service
Improve customer service efficiency across channels by creating a single view of a customer’s activity and using field service, web chat, CTI and social customer service tools.
Customized customer portal
Create a custom customer portal quickly with a drag-and-drop interface and expose a portion of your Salesforce to your customers and partners.
For your customers, create a personalized portal where they can help each other, open tickets, and share their experience.
Give your partners the ability to collaborate directly with you on your leads and opportunities.
Data analysis and processing
Deploy smart dashboards to enable teams to better drive and measure the impact of their actions through data visualization.
A 100% Cloud and Automated Business Intelligence Solution
Interactive dashboards
Display your data in real time
Filter your data on any criteria of your choice and find only those that interest you
Integration
Connect your dashboards to your business applications (CRM, ERP, database,…)
Embed your dashboards in a web page or export and integrate them to your presentations.
Services
We create your dashboards with your KPIs, according to your needs.
Industries & uses
Internet Telephony Service Provider
- Suite of communication and collaboration applications running on any device, platform or network, including 4G, 5G, LTE and Wi-Fi infrastructure
- Mobile VoIP and single number solutions
- White label interface customization
- Easy administration including the ability to individualize each customer profile
- Interoperable with most call servers and UC platforms on the market
Securing VoIP infrastructures
- Administration and monitoring platform to protect customers from cyber attacks
- Protection against premium rate fraud, denial of service, and attacks on the VoIP core network
- Behavioral analysis of telephony usage and dynamic construction of alert rules based on drift
- White labeling
Remote user connectivity and telecommuting from residential internet access
- Prioritization of business traffic
- QoS for voice and video traffic
- Secure connection
- 4G back-up
- Zero touch deployment
- Multi-tenant administration platform
SD-WAN network infrastructure
- On-demand connectivity to customer sites and telecommuters (NaaS)
- High availability, low latency connections with quality of service (QoS) management
- SD-WAN cloud portal and quality of user experience (QoE) monitoring
- Interoperability with existing enterprise networks
Retail
Network and Internet
- High availability SD-WAN and internet connections
- Bandwidth and QoS management by usage type (voice/video communications, cloud applications, VSEs, smartphone apps, etc.)
- High density Wi-Fi hotspots with traffic isolation and bandwidth reservation (internal traffic / customer traffic)
Staff mobility
- Telephony and videophony on portable terminals, scanners (Zebra, Honeywell, Panasonic Datalogic …), smartphones and tablets, presence management
- Interoperable with most PBX and VoIP services, Salesforce integration
- Customizable features and settings, white labeling to match the brand’s visual identity
Online commerce
- Conversational interface (chat and videophone integration on the retailer’s website)
- Biometric transaction security (voice recognition)
Smart store, IoT
- Edge computing for local information processing (video surveillance, sensors, digital signage, kiosks, vending machines, ephemeral retail outlets, warehouses, etc.)
- Wi-Fi / LAN / LTE / 5G connectivity
- Customized applications, Azure IoT Edge runtime integration and IoT protocols
Customer relationship and support
- Interactive customer app (message delivery, invitations, promotions, retention, etc., receiving and routing requests to staff)
- Multi-channel satisfaction surveys
- Digital communication, social networks, kiosks…
Integration of chat and videophone on the call center, CRM (Salesforce) and institutional site of the company
Staff & Volunteers Management
- Recruiting and onboarding volunteers
- Resource qualification and screening
- Planning for assignments
- Real-time alerts and communication
- Dashboards and custom reports
- Integration with Salesforce volunteer management module
Events
- Multi-event management, multilingual interface, web and mobile application
- Real-time view of all events, locations and schedules
- Staff and volunteer recruitment and enrollment using fully customizable online forms
- Resource selection and scheduling with intelligent multi-criteria viewing and filtering, consistency check
- Notifications, alerts, communications, broadcasts, etc.
- Customized statistics, reports and dashboards
Healthcare
- Standard automated
- Call transfer based on staff attendance status
- Integration with the healthcare facility’s website (chat, videophone)
Patient services
- Remote Consultations
Services for caregivers
- Mobility
- Instant messaging
- Video conferencing with screen sharing
Services for healthcare facilities
- High availability network connections
- Quality of service guarantees for voice and video communications
- Data encryption
Building and public works
Business Solution
- Collection of enriched data using mobile terminals (photographs, scans, annotations on plans, sketches, geolocation, time stamps, various entries with automatic calculations on values, signatures…)
- Distribution of pre-filled forms to field teams
- Real time distribution of collected data, in applications, ERP, CRM, etc.
- Dynamic forms adapting to the data entered, customized workflows, conditional alerts
- Customized report generation
Uses
- Site tracking
- Incident reports, intervention management
- Expertise, reserve lifting
- Equipment verifications
- Safety inspections and audits, QSE
- Etc.
Manufacturing
Contact Centers
Carrier & Logistics
Business Solution
- Mobile application for fleet management
- User authentication via voice recognition
- Pre-filled forms (inventory, history, manuals, procedures…)
- Enriched data collection using mobile terminals (photographs, scans, annotations on images, sketches, geolocation, time stamping, various entries with automatic calculations on values, signatures…)
- Integration with fleet management solutions and real-time distribution of collected data
- Dynamic forms adapting to the data entered, customized workflows, conditional alerts
- Customized report generation
Uses
- Vehicle inspection
- Maintenance and repairs
- Meter and fuel readings
- Incident/claims reports
- Compliance reports (environmental, health, safety, quality processes…)
- Commissioning
- Asset management
- Etc
Audits, inspections and maintenance
- Resource allocation, planning and mission distribution
- Validation of mission intake
- Execution monitoring and real-time communication with field personnel
- Intelligent data routing, scenarios and custom workflows
- Customized response reports and dashboards
Data management
- Enriched data collection (photos, sketches, barcodes, signatures, etc.) with any mobile device using electronic forms
- Pre-filling of forms from multiple sources (third-party applications, databases, ERP, CRM, etc.), automatic import of timestamp and geolocation information
- Dynamic forms that adapt to the data entered
- Offline mode
- Importing collected data into business applications and tools
Restaurant, groceries
- How to record and historicalize all sanitary practices and hygiene gestures in use at the facility
Traceability
- Tracking of raw materials and finished goods from order to delivery
Cold chain supervision
- Cold chain maintenance with automated temperature readings of refrigeration facilities and triggering alerts in case of anomalies
Customer relations
- Multi-channel satisfaction surveys
- Digital communication
- Electronic menus, kiosks
Connectivity and the internet
- High availability internet access
- High-density Wi-Fi access points
Hospitality
Connectivity and Internet
- High availability internet access with quality of service guarantee for voice and video communications, VIP service
- High density Wi-Fi access points (seminar rooms, conventions, lobby, pool…)
Restaurant
- Electronic menus
- Tracking and historizing of all sanitary practices and hygiene actions in use at the facility
- Tracking of raw materials and finished goods from order to delivery
- Cold chain supervision with automated temperature readings of refrigeration facilities and triggering of alerts in case of anomalies
Customer relations
- Online conversational reservations (chat and video phone integration on the facility’s website)
- Interactive client app (broadcasting welcome messages, invitations, promotions, loyalty, etc., receiving and routing requests to staff during the stay), integration with PMS, interfacing with social networks
- Multi-channel satisfaction surveys
- Digital communication
- Kiosks
Human Resources
E-learning
E-Commerce
Smart Cities, Smart Buildings
Products
Business tools
Customers relationship
Cyber security
Information management
Networking and Telecoms
SERVICES
Services
Audit
Development
Integration
Support
WCS Europe facilitates digital innovation in companies. Our product and service offer is made up of innovative and complementary solutions, adapted to the main challenges of digital transformation: optimization of business processes, mobility, customer relationship and experience, governance and enhancement of data, security and agility of the information system. All our solutions encourage new uses to increase productivity and develop business growth.