Digital Innovation at the heart of business performance
Transform your business and get ahead
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WCS Europe facilitates digital innovation in companies. Our products and services offer innovative and complementary solutions, adapted to the main challenges of digital transformation: business process optimization, mobility and teleworking, customer relationship and experience, data governance and enhancement, information system security and agility, network and telecom infrastructures.
SOLUTIONS
Solutions
An all-in-one solution for field service management
Transform the way you and your field teams work with Extractivs. Without software development, quickly and easily deploy electronic forms and business process management
Planning
Collection
Integration
Operation
Analytics
An all-in-one solution for field service management
Transform the way you and your field teams work with Extractivs. Without software development, quickly and easily deploy electronic forms and business process management
Planning
Collection
Integration
Operation
Analytics
Efficient and secure telework for managers and their teams
Remotivs Collab
Telephony, contacts and company directory with presence, video conferencing, teleconferences, instant messaging, document and screen sharing, file transfer, etc. The tools work on all computers, tablets and smartphones. Remotivs Collab can also integrate with your Salesforce CRM.
Remotivs Access
Remotivs Access allows you to return to your work environment at any time.
Remotivs Access also includes biometric identification mechanisms (fingerprints, facial and voice recognition) to ensure that the connected person is who they say they are.
Remotivs Infra
Provide your employees with a reliable and secure connection at home, with the speed and quality of service needed to ensure quality video conferencing and connect to your business applications.
Remotivs Infra also allows remote workers to use their own equipment.
CRM and project management
WCS Europe offers you support and a complete SaaS solution for the implementation of your CRM, integrating your business tools
Marketing
Analyze your prospects’ behavior and generate new leads with powerful inbound and outbound marketing tools.
Deliver a unique experience with fully personalized customer journeys across all channels (email, smartphones, social networks, web…)
Sales
Dynamize all stages of the sale, from opportunity management to contract signature.
Take over business data and integrate with existing software.
Quotations and contracts
Manage complex product catalogs and make them easy to use.
Create customer solutions with preconfigured or customized offers.
Model transaction scenarios and create quotes by brand.
Billing
Create and issue invoices through a billing module fully integrated with Salesforce.
- Global invoicing or invoicing schedules with direct emailing
- Follow-up of pending and due payments according to the defined payment conditions
- Automatic reminders for overdue invoices
Project management
Everything your team needs to plan, capture, manage, automate and report on work.
Easily edit and share work in grid, map, Gantt or calendar views.
Customer service
Improve customer service efficiency across channels by creating a single view of a customer’s activity and using field service, web chat, CTI and social customer service tools.
Customized customer portal
Create a custom customer portal quickly with a drag-and-drop interface and expose a portion of your Salesforce to your customers and partners.
For your customers, create a personalized portal where they can help each other, open tickets, and share their experience.
Give your partners the ability to collaborate directly with you on your leads and opportunities.
CRM and project management
WCS Europe offers you support and a complete SaaS solution for the implementation of your CRM, integrating your business tools
Marketing
Analyze your prospects’ behavior and generate new leads with powerful inbound and outbound marketing tools.
Deliver a unique experience with fully personalized customer journeys across all channels (email, smartphones, social networks, web…)
Sales
Dynamize all stages of the sale, from opportunity management to contract signature.
Take over business data and integrate with existing software.
Quotations and contracts
Manage complex product catalogs and make them easy to use.
Create customer solutions with preconfigured or customized offers.
Model transaction scenarios and create quotes by brand.
Billing
Create and issue invoices through a billing module fully integrated with Salesforce.
- Global invoicing or invoicing schedules with direct emailing
- Follow-up of pending and due payments according to the defined payment conditions
- Automatic reminders for overdue invoices
Project management
Everything your team needs to plan, capture, manage, automate and report on work.
Easily edit and share work in grid, map, Gantt or calendar views.
Customer service
Improve customer service efficiency across channels by creating a single view of a customer’s activity and using field service, web chat, CTI and social customer service tools.
Customized customer portal
Create a custom customer portal quickly with a drag-and-drop interface and expose a portion of your Salesforce to your customers and partners.
For your customers, create a personalized portal where they can help each other, open tickets, and share their experience.
Give your partners the ability to collaborate directly with you on your leads and opportunities.
Data analysis and processing
Deploy smart dashboards to enable teams to better manage and measure the impact of their actions through data visualization.
A 100% Cloud and Automated Business Intelligence Solution
Interactive dashboards
Display your data in real time
Filter your data on any criteria of your choice and find only those that interest you
Integration
Connect your dashboards to your business applications (CRM, ERP, database,…)
Integrate your dashboards to a web page or export them to integrate them to your presentations
Services
We create your dashboards, with your KPIs, according to your needs
Businesses & uses
Audits, inspections and maintenance
Response Management
- Resource allocation, planning and mission distribution
- Validation of mission intake
- Execution monitoring and real-time communication with field personnel
- Intelligent data routing, scenarios and custom workflows
- Customized response reports and dashboards
Data management
- Enriched data collection (photos, sketches, barcodes, signatures, etc.) with any mobile device using electronic forms
- Pre-filling of forms from multiple sources (third-party applications, databases, ERP, CRM, etc.), automatic import of timestamp and geolocation information
- Dynamic forms that adapt to the data entered
- Offline mode
- Importing collected data into business applications and tools
Contact Centers
E-learning
Human Resources
Smart buildings
E-commerce
Staff & Volunteers Management
Associations, volunteer management
- Recruiting and onboarding volunteers
- Resource qualification and screening
- Planning for assignments
- Real-time alerts and communication
- Dashboards and custom reports
- Integration with Salesforce volunteer management module
Events
- Multi-event management, multilingual interface, web and mobile application
- Real-time view of all events, locations and schedules
- Staff and volunteer recruitment and enrollment using fully customizable online forms
- Resource selection and scheduling with intelligent multi-criteria viewing and filtering, consistency check
- Notifications, alerts, communications, broadcasts, etc.
- Customized statistics, reports and dashboards
Smart cities
SERVICES
Services
Audit
Exploiting the possibilities offered by the latest technological advances
Development
Integration
Support
WCS Europe facilitates digital innovation in companies. Our products and services offer innovative and complementary solutions, adapted to the main challenges of digital transformation: business process optimization, mobility and teleworking, customer relationship and experience, data governance and enhancement, information system security and agility, network and telecom infrastructures.