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INDUSTRIES

Retail

Network and Internet

  • High availability SD-WAN and internet connections
  • Bandwidth and QoS management by usage type (voice/video communications, cloud applications, VSEs, smartphone apps, etc.)
  • High density Wi-Fi hotspots with traffic isolation and bandwidth reservation (internal traffic / customer traffic)

Staff mobility

  • Telephony and videophony on portable terminals, scanners (Zebra, Honeywell, Panasonic Datalogic …), smartphones and tablets, presence management
  • Interoperable with most PBX and VoIP services, Salesforce integration
  • Customizable features and settings, white labeling to match the brand’s visual identity

Online commerce

  • Conversational interface (chat and videophone integration on the retailer’s website)
  • Biometric transaction security (voice recognition)

Smart store, IoT

  • Edge computing for local information processing (video surveillance, sensors, digital signage, kiosks, vending machines, ephemeral retail outlets, warehouses, etc.)
  • Wi-Fi / LAN / LTE / 5G connectivity
  • Customized applications, Azure IoT Edge runtime integration and IoT protocols

Customer relationship and support

  • Interactive customer app (message delivery, invitations, promotions, retention, etc., receiving and routing requests to staff)
  • Multi-channel satisfaction surveys
  • Digital communication, social networks, kiosks…

Integration of chat and videophone on the call center, CRM (Salesforce) and institutional site of the company