Network and Internet
- High availability SD-WAN and internet connections
- Bandwidth and QoS management by usage type (voice/video communications, cloud applications, VSEs, smartphone apps, etc.)
- High density Wi-Fi hotspots with traffic isolation and bandwidth reservation (internal traffic / customer traffic)
Staff mobility
- Telephony and videophony on portable terminals, scanners (Zebra, Honeywell, Panasonic Datalogic …), smartphones and tablets, presence management
- Interoperable with most PBX and VoIP services, Salesforce integration
- Customizable features and settings, white labeling to match the brand’s visual identity
Online commerce
- Conversational interface (chat and videophone integration on the retailer’s website)
- Biometric transaction security (voice recognition)
Smart store, IoT
- Edge computing for local information processing (video surveillance, sensors, digital signage, kiosks, vending machines, ephemeral retail outlets, warehouses, etc.)
- Wi-Fi / LAN / LTE / 5G connectivity
- Customized applications, Azure IoT Edge runtime integration and IoT protocols
Customer relationship and support
- Interactive customer app (message delivery, invitations, promotions, retention, etc., receiving and routing requests to staff)
- Multi-channel satisfaction surveys
- Digital communication, social networks, kiosks…
- Integration of chat and videophone on the call center, CRM (Salesforce) and institutional site of the company